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INFORMATION & POLICIES


Berkeley Box Office Hours:
Mon through Fri 10am-5pm

Box Office Contact Info:
Box Office Phone: 510.548.9666
Box Office Fax: 510.843.9921
Email: boxoffice@calshakes.org

Group Sales Contact Info:
Group Sales Hot Line: 510.809.3290
Group Sales Fax: 510.843.9921
Group Sales Email: groups@calshakes.org

Address:
Berkeley Box Office: 701 Heinz Ave., Berkeley – link to directions
Bruns Amphitheater: 100 California Shakespeare Theater Way (formerly 100 Gateway Blvd.), Orinda – link to directions


BOX OFFICE POLICIES


Lost or Misplaced Tickets: Just call the box office and we will arrange replacements at no additional charge.

Refunds & Ticket Exchanges: All sales are final. Programs, prices, and artists are subject to change. Subscribers and Flex Subscription holders may exchange tickets at no cost up to 24 hours prior to the performance; single ticket buyers may exchange tickets for a $10 fee. All exchanges subject to availability. Upgrade fees may apply; no refunds or credits for exchanges to a lower-priced performance or seating section. If the performance is cancelled prior to intermission due to weather conditions, ticket stubs may be returned within seven days for a rain check for another performance. Contact the Cal Shakes Box Office at 510.548.9666 for more information.

Can’t Use Your Tickets? Donate them back! Returned tickets qualify as a tax-deductible donation if received at least 30 minutes prior to the performance.

What if it Rains? Our performances are rarely cancelled due to adverse weather conditions. Please arrive at the theater for the scheduled performance time and dress accordingly. Patrons who choose not to attend a performance that goes on despite weather conditions will not be eligible for ticket refunds or credit. See “Performance Cancellation” below for more information.

Performance Cancellation: Performances canceled prior to intermission (or within the first hour of performance if there is no intermission) because of inclement weather, or otherwise, entitle ticket holders to a voucher for same value tickets to another performance of the same show pending availability. Performances that are canceled after intermission (or more than an hour into the show if there is no intermission) are considered a full performance and no credit will be given. Cancellation vouchers must be redeemed within 7 days of the canceled performance in order to reschedule. Please call the Box Office at 510.548.9666 between the hours of 10am – 6pm Monday through Friday, and 10am – 2pm on Saturday.

Charitable Donation Requests: We are happy to consider donating tickets to other nonprofit organizations. We ask that the request be sent on letterhead from the organization so that we can get your contact info on file. You can send that as an email attachment to boxoffice@calshakes.org, via fax to 510.843.9921, or by mail to 701 Heinz Ave, Berkeley, CA 94710.

Click here for Amphitheater policies.

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